Returns & Replacement Policy
At GadgetSale.pk, customer satisfaction is our priority. If you receive a product that is defective or has a manufacturing issue, we are happy to offer a replacement under the following conditions.
Replacement Eligibility
To qualify for a replacement:
- The replacement request must be made within 7 days of receiving your order.
- The product must be clean, neat, and in its original condition.
- The item must not be physically damaged, scratched, broken, or modified.
- All original packaging, accessories, and manuals (if applicable) must be returned with the product.
Replacement Shipping Charges
We offer product replacement only. Customers are required to pay 50% of the delivery/courier charges for the replacement shipment.
Products Not Eligible for Replacement
We cannot replace products if:
- The product has been physically damaged due to misuse or accidental damage.
- The product is dirty, incomplete, or missing accessories.
- The item has been repaired or altered by anyone other than GadgetSale.pk.
- The replacement request is made after the allowed replacement period.
Quality Check
All returned products are inspected by our team before a replacement is approved. If the product does not meet our replacement conditions, the request may be declined.
Need Assistance?
If you have any questions regarding your replacement request, please contact our customer support team. We are always happy to help and ensure you have the best shopping experience with GadgetSale.pk.